guide:questions

How to ask questions about IT problems

  • Involved software
    • possibly including versions, both on the client and server side for network connections
  • Expected behaviour of the software
    • how do you run the software?
      • in case of CLI: what flags did you use and why?
    • in which way does it work not as expected?
    • how can you reproduce the problem?
    • Are there any error messages? If so, please provide them.
      • what do you think the error messages mean?
      • is there anything you tried to resolve the error message?
  • Hardware
    • CPU, GPU, Mainboard
    • in case of laptop or OEM PC: exact model number
  • Operating system
    • Name and version
    • in case of Linux:
      • distribution and release
      • Kernel version (uname -rm)
  • Research done to solve the problem
    • URLs of guides used
    • Settings changed
    • Files edited (full path)
  • Last modified: 2020-01-29 09:13